The EMS unit targets all projects well defined in terms of scope and timeframe. Under EMS we often provide customization and integration on CRM, ERP platforms, Portals, Document Management or Workflow projects both to corporations and medium companies. Our philosophy is to offer turn key projects comprehending the entire application lifecycle: problem identification, analysis, development, deploy, training and maintenance.

Workflow – Business Process Management

For the automation of processes, administrative and production support, infrastructure support the entire workflow allow the flow of work throughout an organization, separating the rules of the application processes that generate the operational data.

Document Management

The true benefits of the introduction of document management solutions come when we integrate these capabilities to concentrate all the documentary information, the processes of organizations. 

Portals

A single point of access, different sources of content. The increasingly competitive landscape of today’s economy requires companies to judicious use of all information at their disposal. This means that through a single point, all employees or customers of an organization have access to all the wealth of information, structured or unstructured, dispersed, or residing in databases, but above all, put into context.

The current generation of Web 2.0 technologies now allows a significant increase in the productivity of internal and external processes, streamlining the exchange of information between people and systems. Additionally we have the new mobile devices that lead us to address the issue of ubiquity to ensure a fully functioning and utilization of physical systems on any device, anywhere. Social Networks are also an important new agent for communicating with people and companies, from marketing campaigns to an after sales service, so that these channels should be treated in terms of presence and communication.

CRM – Customer Relationship Management

Implement a solution for the efficient management of contact center recording and monitoring of all requests (tickets). Implement and optimize internal processes (eg complaints), and ensure timely management of all information. Maximize the return of the sales force, increase the productivity of their teams and get management data on their performance. We have as clients some of the groups national leaders.

ERP – Enterprise Resource Planning

Integrate processes and get information in real time. If in the past lived with the organizations information systems isolated from a vision of global communication, today, the systems tend to be integrated in order to promote the circulation of information and reduce the strain of operation and management. Learn about the successes of our clients.