IT Consulting Business Unit

Value Proposition

Infosistema produces research, investigation and develops solutions since 1996, focused in business processes improvement, delivering high value professional services to our customers. Out experience and references converting knowledge in technology and tools to better support business processes, can be a valuable resource in the business improvement for your organization.

The Information Technologies are today a mandatory concern and investment focus, and they should be considered as an innovator factor and business expansion. Not only as a cost.

Infosistema can give you the vision how to evaluate your IT performance and implement improvements.
Some of our main competences are:

• CIO Advisory – Management; Methodologies; Solutions and KPI’s:
  Professional services for support in analysis and definition of key process indicators, allowing an optimized management of information systems. Strategy definition for alignment of technology and information systems. Resources, Methodologies, Risk and Strategy.
• Compliance and Methodologies – ITIL, COBIT:
  Efficient management methodologies for technology departments. ITIL and COBIT establish a link between IT and the business goals, promoting the alignment of both strategies. The ITIL (Information Technology Infrastructure Library) includes the concept for service management and imposes good practices for IT support processes.
• DRP (Disaster Recovery) versus BCP (Business Continuity Plan):
  We consider that a DRP (Disaster Recovery Plan) must be include in a bigger and wider plan like the BCP (Business Continuity Plan), which must exist, both by management and operational need. Reduces operations risk and assures legal compliance.
• Web Usability, Ergonomics and Mobile – Infosistema provides services and solutions, end-to-end, from analysis and optimization of business support processes, through the usability studies and definition of intuitive interfaces (multi-channel and mobile), self-adjusted to multiple devices (Smartphone, iPad, HTC, Galaxy).
• Web Accessibility Standards and WCAG 1.0/2.0 rules from W3C:
  Consulting services to audit and recommend improvements in business web sites, with legal compliance and according to the available best practices.
• Enterprise Management Solutions (EMS):
  The EMS unit targets all projects well defined in terms of scope and timeframe. Under EMS we often provide Document Management, Workflow (BPM), CRM, Collaborative Portals or Business Intelligence projects both to corporations and medium companies. Our philosophy is to offer turn key projects comprehending the entire application lifecycle: problem identification, analysis, development, deploy, training and maintenance.
• Strategic Outsourcing (Business Process Outsourcing; Sourcing):
  Infosistema IT Strategic Outsourcing is a turn-key service infra-structure designed for large corporations. Infosistema deploys a software factory operation at the customer installations. This software factory is a multiyear contract, designed to address a wide group of business applications, with associated Service Level Agreements.